CareConsole Next
One of my biggest projects at AMC Health was CareConsole Next, a complete redesign of the company’s clinician-facing web application “Care Console”, used to facilitate clinicians’ work with remote patient monitoring.
The mockups showcased here are from the limited number of screens that were made available to the public on the AMC Health website.
Project Details
Context
Project at AMC Health (full-time employment)
Target Users
AMC Health’s internal clinical team of nurses and Health Service Coordinators
My Role
Director of User Experience
Timeline
The project spanned 2 years
Initial design and user research- 3 months
Development, design revisions- 1 year 9 months
The project was ultimately put on hold before it could be completed.
Project Overview
As the Director of User Experience at AMC Health, I was integral to the development of CareConsole Next (CCNext), a comprehensive redesign of our clinician-facing online application. The main goals of CCNext were to modernize the existing CareConsole by:
streamlining workflows
removing duplicate tasks
adding new features to enhance clinical efficiency
improving site speed and facilitating easier maintenance through reusable React modules.
The Dashboard home page, where each clinician would start their day.
My Role and Approach
Initially hired as a UI/UX Designer and swiftly promoted to Director of User Experience, I am the sole UX professional at AMC Health. My responsibilities encompass designing high-fidelity mockups, developing interactive prototypes, and maintaining continuous communication between clinical teams, IT, and product stakeholders. Given the unstructured nature of the CCNext project, I adopted an iterative design process, meeting frequently with clinical and IT teams to refine requirements and provide rapid feedback loops.
The Worklist page, which used machine learning algorithms to automatically triage patients. This view had customizable features including the ability to add/remove columns and customize hover data.
Challenges & Solutions
One significant challenge early on in the project was navigating sudden branding changes initiated by our marketing team early in the project, requiring a swift pivot to redesign the mockups.
Additionally, a year into the project it became clear that the project timeline was under-estimated, leading me to work closely with clinical and product teams to prioritize features for a Minimum Viable Product (MVP) release. My proactive approach ensured that despite IT limitations, clinical requirements were never met with a "no." Instead, I creatively engineered solutions that balanced user needs with technical constraints.
Achievements
Even though CCNext was ultimately put on hold, there were many achievements over the two years.
Within the first three months, I had high-fidelity mockups for over 50 screens ready. The month after, I had created dozens of detailed Jira tickets to guide development.
AMC Health’s Clinical team members were very enthusiastic about the design; they frequently praised how the redesigned application would significantly streamline their workflows and reduce their time spent on administrative and clinical tasks. Notable screens included the Dashboard, Patient Sidebar Vitals tab, the Worklist, and the Events Tracker, each tailored to enhance visibility and usability for clinicians managing patient care.
The Patient Sidebar on the Vitals tab, allowing at a glance biometric, demographic, and compliance data to clinicians.
Screens and Visuals
My design allowed clinicians to focus on priority tasks right from the Dashboard, access a streamlined patient data view through the Patient Sidebar’s Vitals tab, effectively manage patient triage with the Worklist, and efficiently handle patient events with the Events Tracker. These screens were precise, user-centered designs built under tight timelines while coordinating with various stakeholders to drive the project forward. It was an enjoyable project, full of opportunties for problem-solving, collaboration with various teams, and chances to practice leadership in UX design.
The Events tracker page, allowing for triage of patients based on cinical events, and where the clinicial team could share caseloads and set follow-up dates.
Conclusion
The journey of designing and developing CareConsole Next (CCNext) was both challenging and rewarding, giving me many opportunities to quickly adapt, lead, and innovate. Despite the project's ultimate suspension, the high-fidelity designs and interactive prototypes created substantial internal excitement and showcased the value of user-centered design in transforming healthcare technology.
This experience not only honed my skills in managing cross-functional teams and navigating project constraints but also reinforced my commitment to enhancing user experiences through thoughtful, efficient design solutions. The CCNext project underscores my passion for creating impactful digital products, and I’m eager to bring this expertise to future endeavors in UX design.